Shipping policy

Shipping & Tracking

🌍 We Ship Globally

We are happy to bring our products to customers all over the world. We offer international shipping to the following regions:

  • International: Australia, Argentina, Brazil, Canada, Chile, China (Mainland, Hong Kong SAR, Macao SAR, Taiwan), Japan, Malaysia, Mexico, New Zealand, Peru, Singapore, South Korea, Thailand, United States, Vietnam, and more.

  • Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye, United Kingdom, and more.

📌 Note: If your country or region is not listed during checkout, it means we are currently unable to deliver to your location due to local carrier restrictions. For shipping to French Guiana, French Polynesia, Georgia, Guadeloupe, Martinique, New Caledonia, or Réunion, please contact our customer support before placing your order.

📦 Order Processing & Tracking

  • Handling Time: Your order is crafted and prepared with care. Standard orders typically take 4–7 business days to process before dispatch. Custom orders may require additional time.

  • Delivery Time: Depends on the shipping method you choose, generally it will take 7 - 12 working days.

  • Shipping Rates: We partner with premium carriers like UPS and DHL. To find your exact shipping cost, simply add your favorite items to the cart and enter your address at checkout—the system will calculate the real-time rate before you pay.

  • Track Your Order: Once your package is on its way, you will receive a tracking number via email (usually updates within 24–72 hours). You can easily track your shipment anytime at 17Track.

📑 Customs, Duties & VAT

We want your delivery experience to be as smooth as possible!

  • EU Customers: For most European shipments, we operate under DDP (Delivered Duty Paid) terms, meaning we prepay local import duties and taxes where possible. The price you see at checkout is final.

  • Your Responsibility: Depending on your country’s local customs policies, some orders may require your assistance with customs clearance. Customers are responsible for any VAT, import duties, or local fees applied by your jurisdiction.

  • Liquid Shipments: Please note that international regulations for shipping liquids (such as lubricants) vary. This may occasionally affect final shipping costs, which will be accurately reflected at checkout.

Returns & Replacements

🔒 All Sales Are Final Due to the highly customized nature of our products and strict intimate hygiene standards, we are unable to accept returns, exchanges, or offer refunds once an order has been processed or shipped.

We highly recommend reviewing our Guide In Product Page before completing your purchase to ensure your selection is perfect for you. If you receive a damaged or incorrect item, please reach out to our support team within 48 hours of delivery, and we will be glad to assist you!